Customer Service General

Overview

This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers.

Learning Objectives/Outcomes

  • Brand and Image
  • Internal and External Influences on an Organisation
  • Service Offers and Dealing With Complaints
  • Non-verbal Communication
  • Managing Customer Expectations
  • Monitoring Systems

Target Audience

Business and corporate

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Phone: +44 (0)20 7613 3444

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