Complaints Handling

Overview

This session will look at how we record complaints and compliments, what processes to follow, and how we (as a business) learn from them.

Learning Objectives/Outcomes

  • Customer Feedback
  • Feedback Policy
  • Complaint and the Complaints Process

Target Audience

Business and corporate

Contact Us

Unit G1 Hoxton Works, 128 Hoxton Street, London, N1 6SH, England
Phone: +44 (0)20 7613 3444

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